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Charlies Head Office is Recruiting

Created on 11/05/2022 @ 10:30

Charlies Head Office is Recruiting!

Charlies is an independent, fast growing retail business offering a vast range of products for the home, garden and outdoors. Whilst the company has grown considerably, the passion and values it was founded on have remained the same; we only sell products that we would want to take home ourselves and work very hard to ensure that they are always fantastic value for money. 

As well as having 8 stores across Wales and the borders, the Charlies website has experienced massive growth over the last couple of years. It’s looked after by a busy Ecommerce department who are an enthusiastic and friendly bunch of people. 

Covering everything from customer service to writing the product descriptions, no two days are ever the same and we’re now on the hunt for brilliant people to help drive this growth further. We've got several positions available… which is where you’ll come in.

Positions available: 4

Department: Ecommerce

Location: Buttington, Welshpool, SY21 8SS

Salary: Excellent rates of pay for a great candidate

Working Hours: 42.5 hours weekly, 8.30am - 5.30pm. 


20% discount across all stores

Fantastic career progression

Job Title: Customer Services Assistant

Description: We’re looking for a driven Customer Services Assistant to join this department and help us respond to customers over the phone, email and live chat. No two queries will ever be the same, so our team need to be quick-thinking and personable with a genuine desire to go the extra mile. Whether you’re giving advice about our products, taking payments or helping with delivery questions, we pride ourselves on always providing the best possible customer service. 

Job Title: Content Writing Assistant

Description: As a Content Writer, you’ll be responsible for creating engaging descriptions for the products that we sell, clearly communicating important information to our customers and ultimately persuading them to buy from us. With over 90,000 products on sale at Charlies, you could be writing about our houseware’s products one day and then you’ll be on camping the next – if you love writing and have the best attention to detail this job has got you written all over it. 

Your Key Qualities:

  • Excellent communication skills, both written and verbal, as well as the highest attention to detail with spelling and grammar. 
  • An interest in ecommerce and a genuine desire to learn about what makes a great customer experience online
  • You’ll thrive under pressure, managing your time well and able to juggle multiple customers/tasks at any one time.
  • A friendly, approachable, and positive attitude 
  • The energy and enthusiasm needed to always be your best, as well as the confidence to think on the spot and take action.
  • Ability to build a rapport with customers and staff across the company by showing a genuine interest and care in their needs.
  • While experience is useful, it’s not essential… more important is a drive to always do your best and a genuine desire to go the extra mile for our customers, colleagues and company.

If you’re keen to learn more or would like to apply, please contact Becky Jones with a copy of your CV and covering letter at