Customer Care Manager
Reports to UK Sales Manager
Education: Maths, English, and IT related subjects at GCSE or equivalent
Experience: Minimum of 2 years’ experience in a similar management role
As a Customer Care Manager, you will direct the daily operations of the customer care team,
monitor their performance, and ensure customers receive the best service possible.
Day-to-day tasks will include:
• Develop and implement customer care policies and procedures.
• Handle complex and escalated customer care issues.
• Co-ordinate and manage customer care projects and initiatives.
• Provide help and advice to customers as appropriate.
• Communicate courteously with customers by telephone, email, letter, and face to face.
• Authorise product returns.
• Undertake daily sales and back-order reports.
• Manage and monitor the performance of the Customer Care Team.
Skills and behaviours:
• Excellent communication skills, listening as well as speaking.
• Good negotiation skills
• Organised and methodical
• Good attention to detail
• Sympathetic to other cultures
• Flexible
• Customer Care focused
39 hours per week Monday – Friday. Based in Newtown, Powys. Salary dependent on experience.
Applications with accompanying CV can be sent to hr@cellpath.co.uk
Closing Date 23rd April 2021.