Cambrian Railway users are being urged to be aware of changes to compensation rules if their train is delayed.
Mid and West Wales AM, Eluned Morgan, has highlighted a little down fact that if your train on the Cambrian Railway, or any other line in Wales, is delayed by more than 15 minutes you can claim compensation.
"Claims are based around the time you should have arrived at your final destination station as opposed to the delay time on a specific train," she said.
Transport for Wales will look into any claims received within 28 days of a completed journey. Claims can be made online at https://tfwrail.wales/delay-repay-compensation
Make sure you have to hand:
The date of your journey
The time of the train that was delayed
The origin and destination of your journey
A scan or photo of the tickets purchased for your journey
Eluned Morgan AM said: “The ‘delay repay’ scheme which improves on previous compensation schemes has been introduced by the new rail franchise holder, Transport for Wales.
"Listening to rail commuters has been key to working on our ambitious plans to improve rail services in all parts of Wales and that includes reducing the time limit to which compensation is triggered.”
Photo: Newtown Railway Station
