mobile phone link image
jobs page link image
follow us on facebook follow us on twitter
00  Month

Police highlight SMS 999 system for local deaf residents

Created on 16/05/2018 @ 18:03
SocialTwist Tell-a-Friend

The ways local deaf and hard of hearing people can reach the police in an emergency is being highlighted by Newtown Police.

As part of Deaf Awareness Week, Dyfed Powys Police is promoting the availability of SMS text messaging for 999 calls and other methods in cases on non emergencies.

"We are promoting how the deaf, hard of hearing or speech impaired members of our community can contact Dyfed Powys Police both in an emergency and non-emergency," said a spokesperson.

Assistant Chief Constable Richard Lewis said: “It is important that police are easily contactable by all members our communities both in an emergency and non-emergency situation. This service will ensure that anyone who is Deaf, Hard of Hearing or Speech Impaired has an easy and convenient way of contacting the police.”
In an Emergency
Emergency SMS – Contact 999 by SMS text. You must register to use this service.

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone.

Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss or difficulty with speech. You can only use this service if you have registered with emergency SMS first.

To register, text ‘register’ to 999. You will get a reply then follow the instructions you are sent.

If you require more information,
The following incidents should be reported immediately using the Emergency SMS system:
·         Someone’s life is at risk

·         Crimes of violence

·         Burglary

·         Any crime that is happening now

·         Someone has been injured or is being threatened

·         Concern for safety

·         There is a fire or people are trapped

·         You require an ambulance urgently

·         Someone is in trouble on cliffs, on the shoreline or is missing at sea.

In a non-emergency
Dyfed Powys Police have a non-emergency text messaging service specifically for the Deaf, Hard of Hearing or Speech impaired. This is as an alternative to the national 101 non-emergency number. The mobile number is 07811 311 904.
Messages are monitored every day from 7am to midnight and can be used to text a report or enquiry which does not require an immediate emergency response, such as
·         To contact your local officer
·         To pass on information about a criminal activity, for example:- drug dealing
·         To enquire about lost property
·         To request information or advice
·         To report a crime or criminal damage that is not happening right now
You do not have to register to use this service but it would help us if you did complete a registration form.  Providing us with your contact details would enable the police to respond to you quicker.
There are a number of ways to register
1.       Registration Forms are available from your local Neighbourhood Policing Teams. You can approach them when out and about.
2.       Or make a request through the police Communication centre on
3.       Through the contact us section of our website
4.       Or information can be found on our BSL page
If you feel you can benefit from using this service, please save this number onto your mobile phone.

icnn logo