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Resident sent personal records of patients

Created on 15/11/2017 @ 17:31
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Personal medical information about patients from Shropshire have been accidentally posted to a local resident.

It is understood nine letters with personal information, including their conditions and treatments, were sent in a letter to a patient in the Newtown area and handed to a local county councillor.

According to Cllr Joy Jones, the letter had sensitive and personal information.

She has sent them back to the Royal Shrewsbury Hospital and contacted the chief executive of the hospital trust demanding answers.

He has assured her an investigation will take place.

"The information leaked from Shrewsbury/Telford hospital was one of nine letters to GPs from all over Shropshire from the patients consultant to nine different doctors," said Cllr Jones.

"These letters contain personal info and in five letters there was extremely personal and sensitive information, about their conditions and treatments." 

She added: "The nine letters had been included in a letter sent to a patient in Powys. I was informed of the problem on the 27th Oct.

"The Powys patient realised the error and gave them to me to deal with as they were concern and shocked about what they had received as they are also worried in case their information might get sent out to the wrong person.

"I contacted Shrewsbury Hospital and the Chief Exexutive, Simon Wright, as it was a serious breach of data protection and they have informed me they are looking into it.

"I am sure the patients involved in this will be more that upset by this leak and worry about who might have seen their information and I am sure that the patients will want some kind of assurance and compensation from the hospital for this awful breach of their personal information and the distress I am sure it will have caused them."

Cllr Jone added: "At a time when a patient is unwell and seeking medical help the last thing you want or need is the upset that other people have been made aware of you condition and the treatment you have been receiving.

"I am glad that the person who received them was good enough to want to make sure that they were dealt with in a confidential way."

Cllr Jones said she wants the matter investigated.

"I am only interested that they investigate this carefully to make sure that they do everything to prevent this happening in the future and I would also like an assurance that they with do there upmost to ensure this doesn’t happen again.

"It's bad enough losing important documents in one country (England) but to loss them in another country (Wales) is really bad."

The hospital trust has been asked to comment.

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