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New joint venture hits glitch on first day

Created on 10/07/2017 @ 08:33
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The new joint venture company set-up to deliver Powys County Council’s building repair and maintenance services has issued an apology after first-week teething problems.

Residents in Newtown and throughout the county were left frustrated by unanswered telephones on the first day of the new company’s tenure caused by a “software glitch.”

Last Monday marked the start of delivery from Heart of Wales Property Services, the new joint venture between Kier and Powys County Council for the delivery of repairs and maintenance to the council’s housing stock and corporate estate.

But residents were unable to access the new provider on Monday morning and complained of long delays getting telephone calls answered once the problem had been resolved.

“Heart of Wales Property Services experienced some initial software glitches on switching on the Heart of Wales helpdesk system on Monday morning at 8am,” said Principal Consultant John Cousins.

“There was an IT team to hand to resolve the problems, and all three helpdesks were operational from 10am. We are pleased to report that by close of play we were deploying technicians out to our customer’s homes.

“HOWPS and Powys County Council Housing Services apologise for any inconvenience this may have caused our customers.”

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