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Customer Services/Sales Administrator

Created on 05/02/2019 @ 12:00
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Customer Services/Sales Administrator

We are a High-Quality Luxury Dessert Manufacturer producing a wide range of artisan desserts, situated in the pleasant rural location of Welshpool.  A fantastic opportunity has arisen for a Customer Services / Sales Administrator to join our highly successful sales team selling our brilliant desserts across the UK to a wide and diverse customer base. 

The main purpose of the role is the day to day management and development of all aspects of Customer Services the duties will include:

             Customer order processing and management

             Liaise with other departments to ensure customer requirements are met

             Attend monthly meetings with the Sales Team to update information and discuss any ideas

             Dealing with customer queries including pricing, delivery dates and returns

             Update customers with the progress of orders

             Identify opportunities, produce leads to cross sell / upsell

             Fact find, develop and challenge current customers in developing opportunities with them

             Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business

             Contribute to the team performance by sharing and implementing ideas.

             Customer service and complaint handling

             Support the Business Development Managers

To be considered for this fantastic opportunity, you must be well organised and able to operate effectively under pressure whilst maintaining a high attention to detail. Possess excellent communication skills and must have previous office based experience. We are ideally looking for a candidate who has experience of working in a sales administration role where you have had to spot opportunities to support and develop existing customers.  This is a role that will require a degree of flexibility and we would consider both full time and part time hours.    

Please apply in writing with a current CV, covering letter and salary expectations to: Mrs Sian Evans, HR Manager, CDT Sidoli (Welshpool) Ltd, Henfaes Lane, Powys, SY21 7BE

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